FAQ’s
My Account :
1. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders, save addresses, and receive exclusive offers.
2. How do I create an InkDora account?
Click the “Log in” button on our website, enter your details, and follow the instructions.
3. I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the steps to reset your password.
4. How do I update my account details?
Log into your account and go to “Account Settings” to update your email, password, or address.
My Order :
1. How can I check my order status?
Log into your account and go to “Track My Order” to see your order status. If you checked out as a guest, use the tracking link sent to your email.
2. Can I modify or cancel my order after placing it?
We process orders quickly, so changes or cancellations are not possible.
3. My order hasn’t arrived. What should I do?
Shipping times vary. If your order is delayed beyond the estimated timeframe, contact us with your order number for assistance.
4. What should I do if I receive the wrong or defective item?
We’re sorry! Contact us at support@inkdora.co.in with your order number and photos, and we’ll resolve the issue.
Shipping and Delivery :
1. Do you offer international shipping?
No, we currently offer domestic shipping only.
2. How long does shipping take?
Standard shipping takes 5-6 days. You’ll see estimated delivery times at checkout.
3. How much does shipping cost?
Shipping fees depend on your shipping method. Exact costs will be shown at checkout.
4. What if my package is lost or damaged?
If your package is lost or arrives damaged, contact us immediately with your order number and photos.
Returns and Exchanges :
1. What is your return policy?
We accept returns within 1 day of delivery. Items must be unworn, unwashed, and in their original packaging.
2. How do I return an item?
Email us at support@inkdora.co.in with your order number and reason for return. We’ll provide further instructions.
3. Do you offer exchanges?
Yes! If you need a different size or color, return your item and place a new order for the replacement.
4. When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 2 business days.
Payments and Discounts :
1. Do you offer discounts or promo codes?
Yes! Sign up for our newsletter and follow us on social media for exclusive discounts.
2. Can I use multiple discount codes on one order?
No, only one discount code can be applied per order.
Product and Care :
1. How do I know my size?
Check our Size chart on each product page for accurate measurements and fit recommendations.
2. How should I care for my t-shirts?
Follow the care instructions on the garment label. Generally, we recommend washing in cold water and air drying to maintain quality.
3. Are your products sustainable?
Yes! We prioritize sustainability by using eco-friendly fabrics and ethical production methods.